AGAPE CARE SOLUTIONS

PRIVACY POLICY

Effective Date: June 9th, 2026

Last Updated: June 9th, 2026

Agape Care Solutions ("Agape Care Solutions," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when visiting our website, contacting us, requesting services, applying for employment, subscribing to communications, or otherwise interacting with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

ARTICLE 1. COMPANY INFORMATION

Agape Care Solutions

Business Address:
610 Old York Rd, Ste 400 Jenkintown, Pa 19046

Phone:
(215) 709-7500

Email:
info@agapecaresolutions.com

Website:
www.agapecaresolutions.com

ARTICLE 2. SCOPE OF THIS POLICY

This Privacy Policy applies to information collected through:

  • Our website

  • Contact forms

  • Care assessment request forms

  • Caregiver employment applications

  • Referral partner inquiries

  • Email communications

  • Telephone communications

  • SMS/Text messaging communications

  • Advertising lead forms

  • Marketing campaigns

  • Newsletter registrations

This Privacy Policy does not apply to third-party websites that may be linked from our website.

ARTICLE 3. INFORMATION WE COLLECT

3.1 Information You Voluntarily Provide

Client and Family Inquiries

We may collect:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Relationship to care recipient

  • General care needs information

  • Preferred contact method

  • Scheduling information

Care Assessment Requests

We may collect:

  • Prospective client information

  • Family contact information

  • Service needs information

  • General health-related information voluntarily provided

  • Scheduling preferences

Caregiver Applicants

We may collect:

  • N ame

  • Address

  • Phone number

  • Email address

  • Employment history

  • Certifications

  • Licenses

  • References

  • Resume information

  • Other employment-related information

Referral Partners

We may collect:

  • Name

  • Organization

  • Job title

  • Phone number

  • Email address

  • Referral details

Marketing and Newsletter Registrations

We may collect:

  • Name

  • Email address

  • Marketing preferences

3.2 Information Automatically Collected

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Referral URLs

  • Pages viewed

  • Time spent on pages

  • Geographic region

  • Advertising interaction data

ARTICLE 4. HOW WE USE INFORMATION

We may use collected information to:

  • Respond to inquiries

  • Schedule consultations

  • Coordinate care assessments

  • Communicate regarding services

  • Process employment applications

  • Improve website performance

  • Improve user experience

  • Send requested information

  • Deliver marketing communications

  • Conduct advertising and remarketing activities

  • Analyze website traffic

  • Maintain security

  • Comply with legal obligations

  • Protect our rights and interests

ARTICLE 5. NON-MEDICAL HOME CARE DISCLOSURE

Agape Care Solutions is a licensed non-medical home care agency.

We do not provide:

  • Medical treatment

  • Skilled nursing services

  • Medical diagnoses

  • Prescription services

  • Emergency medical services

Information submitted through the website should not be relied upon for medical decisions.

In the event of a medical emergency, call 911 immediately.

ARTICLE 6. HIPAA AND HEALTH INFORMATION NOTICE

Agape Care Solutions recognizes the importance of protecting health-related information.

However, information submitted through website forms, email communications, or general inquiries may not initially constitute Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA").

Website visitors should avoid transmitting highly sensitive medical information through unsecured website forms.

Formal client intake procedures may involve additional privacy notices and documentation as required by applicable law.

Website communications are not intended to serve as secure clinical communications.

ARTICLE 7. SMS/TEXT MESSAGE COMMUNICATIONS

7.1 Consent to Receive Messages

By providing your mobile phone number and opting in where applicable, you consent to receive SMS or text communications from Agape Care Solutions.

These communications may include:

  • Appointment confirmations

  • Care coordination updates

  • Service-related notifications

  • Employment-related communications

  • Follow-up communications

  • Customer service messages

  • Marketing communications where permitted by law

7.2 Message Frequency

Message frequency may vary depending upon your interactions with Agape Care Solutions.

7.3 Message and Data Rates

Message and data rates may apply based upon your wireless carrier plan.

7.4 Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you may receive one final confirmation message.

7.5 Help Instructions

For assistance, reply:

HELP

or contact:

(215) 709-7500

7.6 Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

ARTICLE 8. EMAIL MARKETING COMMUNICATIONS

You may receive email communications when:

  • You request information

  • Subscribe to newsletters

  • Register for educational content

  • Submit inquiries

You may unsubscribe from marketing emails at any time using the unsubscribe link contained in the email or by contacting us directly.

Transactional or service-related communications may continue even if marketing communications are discontinued.

ARTICLE 9. COOKIES AND TRACKING TECHNOLOGIES

Our website may use:

  • Cookies

  • Pixels

  • Tags

  • Analytics tools

  • Advertising technologies

These technologies help us:

  • Understand website usage

  • Improve performance

  • Personalize experiences

  • Measure advertising effectiveness

  • Deliver relevant advertising

ARTICLE 10. GOOGLE ANALYTICS

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect information including:

  • Pages visited

  • Session duration

  • Device information

  • Geographic information

  • Website interactions

Google may process information in accordance with its own privacy policies.

ARTICLE 11. GOOGLE ADS AND ADVERTISING

We may use:

  • Google Ads

  • Google Conversion Tracking

  • Remarketing Campaigns

  • Audience Targeting

  • Enhanced Conversions

These tools help us measure advertising performance and provide relevant advertising to prospective clients and caregivers.

ARTICLE 12. FACEBOOK, INSTAGRAM, AND META ADVERTISING

We may use Meta advertising technologies, including:

  • Facebook Lead Ads

  • Instagram Lead Ads

  • Meta Pixel

  • Remarketing Campaigns

  • Custom Audiences

  • Conversion Tracking

Information submitted through Meta lead forms may be transferred to our customer relationship management systems for follow-up.

ARTICLE 13. CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS

We utilize third-party systems, including GoHighLevel and related service providers, to:

  • Store inquiry information

  • Manage communications

  • Track lead activity

  • Coordinate services

  • Process employment inquiries

Information submitted through website forms may be transferred to these systems for operational purposes.

ARTICLE 14. INFORMATION SHARING

We do not sell personal information.

We may share information with:

  • Service providers

  • Technology vendors

  • Marketing vendors

  • Analytics providers

  • Legal advisors

  • Regulatory authorities when required by law

Information is shared only as reasonably necessary for business operations, legal compliance, or service delivery.

ARTICLE 15. DATA SECURITY

We maintain reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users transmit information at their own risk.

ARTICLE 16. DATA RETENTION

We retain information only for as long as reasonably necessary to:

  • Provide services

  • Respond to inquiries

  • Maintain business records

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary based on the type of information collected.

ARTICLE 17. YOUR PRIVACY RIGHTS

Subject to applicable law, individuals may request:

  • Access to certain personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Withdrawal of consent where applicable

Requests may be submitted using the contact information listed below.

ARTICLE 18. CHILDREN'S PRIVACY

Our website is not directed toward children under thirteen (13) years of age.

We do not knowingly collect personal information from children under thirteen.

If we learn that such information has been collected, we will take reasonable steps to delete it.

ARTICLE 19. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Users should review the privacy policies of those websites independently.

ARTICLE 20. CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time.

Changes become effective upon posting to the website.

Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

ARTICLE 21. CONTACT INFORMATION

Questions regarding this Privacy Policy may be directed to:

Agape Care Solutions

Phone:
(215) 709-7500

Email: info@agapecaresolutions.com

Business Address:
610 Old York Rd, Ste 400 Jenkintown, Pa 19046

Website:
www.agapecaresolutions.com